 Can
HDM repair FAT32, NT, 2000 and XP?
What
type of UNDO is available?
Can
HDM fix problems even though it is not currently installed?
Does
HDMD work with dynamic overlays such as EZ-drive?
Will
HDM Deluxe work with a "non-OSR2 version of Windows 95 even though it indicates
you need a Windows 95 OSR2 or Windows 98 boot disk?
The
instructions for Creating a Rescue Disk appear to be no different then
the instructions for fixing a Missing Operating System. Are they the same?
Does
HDM work with Linux?
When
I run the Mechanic it finds no problems, but my PC won't boot up.
How
do I know if I have Windows OSR2 or a Windows an OSR2 boot disk?
When
I run the single file processor (SFP) and tell it to copy, I get the error
message, "HDM Deluxe could not find an active logical drive." What does
that mean?
HDM
Deluxe doesn't load. It just says, "Error: Found an Extended Memory Handler!
Reboot computer without XMS driver!" What does that mean?
When
I load HDM Deluxe, the system stops responding. It won't load no matter
how long I wait. What do I do?
Does
it matter how old the drive is? Will HDM work on even the older smaller
hard drives?
HDM
Deluxe says there are no problems with my system but I deleted some files.
What do I do?
I
try to restore from my floppies and it says that it couldn't find the SAFE
file.
When
I try and repair the partition it says, "Could not write file system data
to drive." What does that mean?
I
get an error that says, "Could not allocate base memory." What does this
mean?
It
asks me if this is a Compaq drive. Why?
I
get an error that says, "File system so damaged that HDM Deluxe could not
determine file system type. Is this drive a FAT32 drive?" What do I do
now?
It
asks me if it is a single partition. How do I know?
It
asks me, "Has a FAT16 to FAT32 conversion utility been used on this drive?"
What does that mean?
When
I run HDM on my notebook computer it sees many partitions and I know I
only have one.
Commands
like "dir" on my hard drive don't work. The system tells "non valid support
read on C drive, giveup/restart/failure" (translation from French !!).
From a: the command "fdisk" tells that system of partition c: 1 is UNKNOWN.
If
a hdd which had 3 partitions c: d: e: and fdisk was done to the drive and
then windows was installed to the drive can hdd mechanic help retrieve
some info that was stored on the d: and e: partitions ???
I
have a situation where it appears that the old fat was deleted and a new
one was written. All files are gone but using your software, I can see
all the old files. I would like to copy them off the current hard drive
to a different one
Recently
I was running Defrag and all of a sudden some bad noises came out of my
5.1gb Maxtor hardrive that is in my computer, and the computer froze. Now
the bios autodetects the drive as a 1gb drive and wont boot with it entered
as anything in the BIOS. If I keep it as none, I am able to boot and run
the Maxtor Diagnostics and it passes everything but "Read Verify OD". My
question is will Hard Drive Mechanic be able to get any files off it?
Running
scandisk reported errors, fixed them, tried to reinstall Windows, it said
to run scandisk again which then reported different errors and then the
screen said File Allocation Table bad.
Question: Can HDM repair FAT32, NT, 2000
and XP?
Answer: Hard Drive Mechanic Deluxe will
repair DOS, 95, 98 and The Hard Drive Mechanic Gold will repair DOS, 95,
98, Nt, Me, 2000 and XP.
If you own Deluxe you may upgrade to Gold
for $19.97
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Question:What type of UNDO is available?
Answer:The rescue disks made in HDM Deluxe
will backup the file system area of the partition you are working on. If
you are working on partition E: the rescue information will be (boot, partition
and FAT), for partition E: only. If you move to repair a second partition,
say an F: drive, you must create a rescue disk for it as well. HDM only
works on one partition at a time, and the rescue disk is used to UNDO any
repair which HDM performs on a specific partition.
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Question:Can HDM fix problems even though
it is not currently installed?
Answer:Yes, that is the best thing about the
Hard Drive Mechanic, it is an after the fact solution. We should be able
to get the data back as long as the drive is not physically damaged and
your PCs bios can see the drive.
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Question:Does HDMD work with dynamic overlays
such as EZ-drive?
The HDMD does not work with overlays as these overlays
use untraditional methods to write to the drive.
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Question:Will HDM Deluxe work with a "non-OSR2
version of Windows 95 even though it indicates you need a Windows 95 OSR2
or Windows 98 boot disk?
Answer:The HDM Deluxe requires a Windows 95b
(osr/2) boot disk to perform any repairs and it will repair non-OSR2 versions.
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Question:The instructions for Creating a
Rescue Disk appear to be no different then the instructions for fixing
a Missing Operating System. Are they the same?
Answer:The rescue disk is required for any
repairs you are attempting on a hard drive, when you get to repairing the
drive itself, you will find the instructions are very different.
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Question: Does HDM work with Linux?
No
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Question:When I run the Mechanic it finds
no problems, but my PC won't boot up.
Answer:If the HDM is saying there is nothing
wrong than either the file system is intact or the drive is physically
damaged and cannot been seen even by the PC. If your system setup cannot
see a hard drive, that is a clue. Try booting off of a DOS disk and running
FDISK. If it says 'No Fixed Disk Present' then the drive is physically
damaged, unfortunately no software program can fix that.
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Question:How do I know if I have Windows
OSR2 or a Windows an OSR2 boot disk?
Answer:To identify your version of Windows
95, right-click the M My Computer icon and select P Properties from the
shortcut menu. Under the General tab, your version is listed under the
word System. If you have OSR2, it says: Microsoft Windows 95 4.00.950.b
or Microsoft Windows 95 4.00.950.1111 You can determine the version
through DOS by typing VER at the DOS prompt. If it's OSR2 it says: Windows
95 [version 4.00.1111]. Also, you can look on the Windows CD and it should
say "For distribution only with a new PC" if you have an OSR2 version.
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Question:When I run the single file processor
(SFP) and tell it to copy, I get the error message, "HDM Deluxe could not
find an active logical drive." What does that mean?
Answer:This message indicates that your computer
is FAT16 not FAT32 and you have booted from a pre OSR2 boot disk. You need
to create a Windows 95 OSR2 or Windows 98 boot disk.
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Question:HDM Deluxe doesn't load. It just
says, "Error: Found an Extended Memory Handler! Reboot computer without
XMS driver!" What does that mean?
Answer:An XMS driver is a file that handles
how the memory in the computer is addressed by programs run on it. Usually
this file is on your boot disk. Try re-starting your PC from a boot disk
without Config.sys or Himem.sys
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Question:When I load HDM Deluxe, the system
stops responding. It won't load no matter how long I wait. What do I do?
Answer:HDM Deluxe requires that the CPU is
at least a 486DX or faster. A stall can occur if the system is a 286, 386
or a slower 486. If your system is slower than recommended, you can take
the hard drive out and move it to another computer and then run HDM Deluxe.
Once it is recovered you can move it back to the old system.
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Question:Does it matter how old the drive
is? Will HDM work on even the older smaller hard drives?
Answer:Yes, however the drive must be connected
to a PC with at least a 486DX processor, in order to work.
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Question:HDM Deluxe says there are no problems
with my system but I deleted some files. What do I do?
Answer:HDM Deluxe doesn't undelete files.
It rebuilds the file system area of the drive. HDM Deluxe is designed to
recover from catastrophic data loss. We do however, make a product
called The File Harvester the will help you you can find information on
it HERE.
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Question:I try to restore from my floppies
and it says that it couldn't find the SAFE file.
Answer:Make sure you have the right floppy
in the drive. You don't want the HDM Deluxe disk, you want the Rescue Disk
that was created with HDM Deluxe. See "Creating a Rescue Disk" on page
6 of your manual.
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Question:When I try and repair the partition
it says, "Could not write file system data to drive." What does that mean?
Answer:When HDM Deluxe tries to write to the
hard drive it can't. The drive may have some physical damage. You may want
to reboot the computer and try it again to verify that something else wasn't
locking out the drive.
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Question:I get an error that says, "Could
not allocate base memory." What does this mean?
Answer:Your PC has run out of memory. Most
hard drives can be recovered with 16 MB of RAM. However, depending on the
size of the drive, HDM Deluxe may need 32 MB of RAM.
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Question:It asks me if this is a Compaq drive.
Why?
Answer:If you are not using a Compaq machine,
answer (N) No. Sometimes this message appears if the beginning part of
the drive is so damaged that HDM Deluxe can no longer tell if it is a Compaq
drive. Compaq puts a small non-DOS partition on their drives.
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Question:I get an error that says, "File
system so damaged that HDM Deluxe could not determine file system type.
Is this drive a FAT32 drive?" What do I do now?
Answer:In order to properly repair your drive
it is important to know if a third party utility, or a non-Microsoft partitioning
utility was used to convert a previously FAT16 file system to a FAT32 file
system. If a utility of that type was used, the answer is (Y)Yes. However,
if the FAT32 files system was created with fdisk, a Microsoft utility or
Windows upgrade software, then the answer is (N)No.
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Question:It asks me if it is a single partition.
How do I know?
If you have a single partition, then your hard drive
is C: and your CD-ROM is D:. If you have multiple partitions, then your
CD-ROM is drive E: or F: or another drive designation.
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Question:It asks me, "Has a FAT16 to FAT32
conversion utility been used on this drive?" What does that mean?
Answer:In order to properly repair your drive
it is important to know if a third party utility, or a non-Microsoft partitioning
utility was used to convert a previously FAT16 file system to a FAT32 file
system. If a utility of that type was used, the answer is YYes. However,
if the FAT32 files system was created with fdisk, a Microsoft utility or
Windows upgrade software, then the answer is N No.
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Question:When I run HDM on my notebook computer
it sees many partitions and I know I only have one.
Answer:Many Laptops have an extra partition
which is used in Hibernation mode, this can sometimes cause HDM To be confused,
you simply need to exit the Mechanic and try again.
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Question:Commands like "dir" on my hard drive
don't work. The system tells "non valid support read on C drive, giveup/restart/failure"
(translation from French !!). From a: the command "fdisk" tells that system
of partition c: 1 is UNKNOWN. "Extended Memory COPY TO ABSOLUTE Overrun
XMS overrun MAX .......Press any key to continue"
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Question: If a hdd which had 3 partitions
c: d: e: and fdisk was done to the drive and then windows was installed
to the drive can hdd mechanic help retrieve some info that was stored on
the d: and e: partitions ???
Answer: Yes
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Question:I have a situation where it appears
that the old fat was deleted and a new one was written. All files are gone
but using your software, I can see all the old files. I would like to copy
them off the current hard drive to a different one
Answer:Use the single files processor
to accomplish this.
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to content
Question:Recently I was running Defrag and
all of a sudden some bad noises came out of my 5.1gb Maxtor hardrive that
is in my computer, and the computer froze. Now the bios autodetects the
drive as a 1gb drive and wont boot with it entered as anything in the BIOS.
If I keep it as none, I am able to boot and run the Maxtor Diagnostics
and it passes everything but "Read Verify OD". My question is will Hard
Drive Mechanic be able to get any files off it?
Answer:The error you are receiving is a physical
error which no software can get around. There is really no way of retrieving
the data without sending it to a clean room to be recovered. If you need
anything else please let me know.
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Question:Running scandisk reported errors,
fixed them, tried to reinstall Windows, it said to run scandisk again which
then reported different errors and then the screen said File Allocation
Table bad.
Answer:If scandisk is reporting errors that
frequently that indicates that the integrity of the hard drive is questionable.
If this is a newer drive I would suggest getting to replaced under warranty.
If you need anything else please let me know.
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